Returns and Refunds

Quality Issues

If goods arrive damaged, defective or materially different from the agreed specification, notify us within 14 days of delivery with photographs and your order reference. We will arrange replacement, repair or credit.

Non-Returnable Items

Custom-manufactured and private-label goods
Products damaged through misuse or normal wear
Items returned without prior written authorisation

Refund Processing

Approved refunds are issued to the original payment method within 10 business days of the returned goods being received and inspected.

Note: adjust these terms to match your actual policy before going live.