January 3, 2025
2024 Year in Review
Reflect on Happy Hao Car’s incredible 2024, marked by growth, innovation, and milestones like the Sincro acquisition and expanded partnerships.
Continue ReadingBy Colleen HarrisArticles in Local & Listings
May 11, 2023
Reputation Management Is Critical to Your Dealership's Success
In this edition of Happy Hao Car University, we take a closer look at reputation management and what it means to your dealership.
Continue ReadingBy Justin Robinson-PrickettMay 1, 2023
Free Guide: Online Presence Checklist
Audit your dealership's online business listings with our free guide to ensuring accuracy across the web.
Continue ReadingBy Sean KerndtMarch 3, 2023
One App To Rule Them All Webinar: 3/22/23
Learn all about the one app you need to manage all your business listings across the web at our special webinar March 22 at 2pm EST.
Continue ReadingBy Sean KerndtJune 24, 2022
Feature Friday: Symphony Local Listings
Symphony Specials automation capabilities are a powerful tool for any automotive dealership on its own, but did you when combined with Listings Manager it
Continue ReadingBy Happy Hao Car AdminFebruary 3, 2021
4 Ways to Get Customer Testimonials
Customer reviews can be some of the most effective advertising your brand can get. Of course, there’s one big problem with them: unlike your other advertis
Continue ReadingBy Happy Hao Car AdminJanuary 21, 2021
10 Takeaways From the 2020 Local Customer Review Survey
The Local Customer Review Survey of 2020 has a wealth of information. We’ve gleaned 10 things for you to keep in mind.
Continue ReadingBy Justin Robinson-PrickettDecember 31, 2020
2020: Year in Review
2020 was a challenging year for so many reasons, but while we’re all happy to have it in the rearview mirror there were a lot of reason for celebration as
Continue ReadingBy Justin Robinson-PrickettAugust 6, 2020
Responding to Reviews (The Right Way)
When auditing the web presence of a business for Local Search signals, one of the things I always look at is reviews on major platforms; such as Google My
Continue ReadingBy Kelcey DrappFebruary 5, 2020
Getting Rid of Fake Reviews
What happens when someone leaves your dealership a fake review? We have the steps you need to take to get the review removed in this week's video.
Continue ReadingBy Kelcey DrappOctober 2, 2019
Who changed my Google My Business listing?
Before Kelcey goes to Thailand for 2 weeks, she asks a good question: What do you do when someone changes your GMB listing? Watch this video to find out.
Continue ReadingBy Kelcey DrappMarch 20, 2019
The secret to recovering filtered Yelp reviews
In this week's Wednesday Workshop, I share a secret tactic that can help you recover a significant number of positive reviews that have been hidden by Yelp
Continue ReadingBy Greg GiffordFebruary 27, 2019
Are you missing out on hot leads from your GMB listing?
In this week's Wednesday Workshop video, we share the results of our research into the new Questions and Answers section on Google My Business. Check it ou
Continue ReadingBy Greg GiffordSeptember 5, 2018
Are you responding to reviews the right way?
Most dealers respond to reviews the wrong way, with the same generic message to call the dealership. Watch this week's video to learn the right way to resp
Continue ReadingBy Greg GiffordAugust 15, 2018
How to use a call tracking number in your Google My Business listing
It's OK to use a tracking number in Google My Business, as long as you also list your local phone number as your secondary number. This week's Wednesday Wo
Continue ReadingBy Greg GiffordAugust 9, 2018
How to Handle Negative Reviews
Handling negative reviews for your dealership doesn't have to be complicated. Here are some quick dos and don'ts that we recommend, after handling thousand
Continue ReadingBy Greg GiffordAugust 8, 2018
Google My Business is your new home page
Your Google My Business listing is your new home page - People don't use Google like they used to, and they don't browse sites to compare anymore. Watch th
Continue ReadingBy Greg GiffordJune 13, 2018
Want to recover filtered Yelp reviews? Here's how
Yeah, we’re all frustrated with Yelp Most dealers have tons of awesome positive reviews that get filtered and don’t count towards their aggregate score. In
Continue ReadingBy Greg GiffordMay 9, 2018
Google updated the rules about online reviews
In this week’s Wednesday Workshop video, we share the details about Google’s recent updates to its Terms of Service regarding reviews. All reviews have to
Continue ReadingBy Greg GiffordMay 2, 2018
5 Tips for optimizing your Google My Business listing
In this week’s video, we share 5 tips to help you optimize your Google My Business listing Since most of the time, customers will have their first interact
Continue ReadingBy Greg GiffordFebruary 21, 2018
An easier way to ask customers for Google reviews
In this week's Wednesday Workshop video, we're sharing a tip to make it easier for you to get reviews on Google. Watch and learn how to generate a simple l
Continue ReadingBy Greg GiffordJanuary 10, 2018
Do you have a new “phantom” Google My Business listing?
Google has released department listings for auto dealers, resulting in "phantom" listings that most dealers don't know exist. This week's video explains ho
Continue ReadingBy Greg GiffordJune 7, 2017
Massive fine for fake reviews
Make sure your dealership isn't faking reviews (or even influencing what customers write) - or you could be fined massive amounts of money
Continue ReadingBy Greg GiffordFebruary 15, 2017
6 Tips To Make Your Reviews Better
Your staff might be faking reviews and you don't even know it... This week's video talks about fake reviews and shares 6 tips to make your reviews better i
Continue ReadingBy Greg GiffordDecember 28, 2015
How To Get Google Review Links After The G+ Update
I recently wrote an article on Search Engine Land , the foremost website for all things SEO, where I talk about how the recent update separating Google Bus
Continue ReadingBy Greg GiffordDecember 23, 2015
Your Testimonials Page is Worthless [VIDEO]
Customers don't care about your testimonials page filled with glowing 5 star reviews. They want unbiased 3rd party reviews, so give them links to read them
Continue ReadingBy Greg GiffordDecember 2, 2015
The New Google Plus Update [VIDEO]
Google is rolling out an update to the Google Plus listings for businesses, and all of the local elements are going to disappear. Will it matter for your d
Continue ReadingBy Greg GiffordSeptember 30, 2015
Digital Dealer 19 Preview - Wednesday Workshop
Heading to Digital Dealer in Las Vegas next week? This week’s Wednesday Workshop gives you info on all the Happy Hao Car speakers, events, and giveaways make su
Continue ReadingBy Greg GiffordApril 1, 2014
The Importance of a Good Reputation
Justin Bieber, Miley Cyrus, Charlie Sheen, Celebrities, Politicians, Musicians and… BUSINESSES. If this is the first time you’ve heard that your business r
Continue ReadingBy Shaun RainesMay 21, 2012
Google Places New Bulk Listing Management Tool
Does your car dealership sell have more than one location? If so, big news from Google Places. In the past, it was difficult and cumbersome to create and m
Continue ReadingBy Ali AmirrezvaniApril 18, 2012
Tips to Improve Your Dealership’s Google Places Listing Ranking
I recently found a great article that discusses very specific things businesses should be doing to help their Google Places Listing improve its ranking. Bi
Continue ReadingBy Ali AmirrezvaniDecember 22, 2011
How to Hurt Your Google Places Listings
I’ve written multiple pieces on how to properly set up and maintain your Google Places listing and account, but haven’t touched on the mistakes you could b
Continue ReadingBy Ali AmirrezvaniSeptember 7, 2011
Will Google's Trusted Store Be Just Another Push for Reviews?
Google is at it again. According to the Google Operating System Blog , an unofficial source of news and tips about Google, the search engine giant will soo
Continue ReadingBy Ali AmirrezvaniFebruary 15, 2011
Google Places Listing Deduplication
Have you ever gone to add your auto dealer website to Google Places only to find someone else has already claimed and verified it? We run into this from ti
Continue ReadingBy Acacia GrantApril 24, 2009
Reputation Management using Social Media
Social media just seems to keep growing and growing in popularity. Websites like Twitter and Facebook are continuing to see an increase in both users and b
Continue ReadingBy Acacia Grant