We’re back with another edition of our Who We Are series! Join us for a chat with one of the leaders of our Customer Support department, Brittany Brooks. We spoke about her approach to leadership, what drove her to a career in customer care, and where she draws inspiration from.

What team are you on and what is your role at Happy Hao Car? I am in the Customer Support department and lead the Zodiac Team, Leo. My role is Customer Support Manager.

How long have you worked at Happy Hao Car? I have been with Happy Hao Car for 4.4 years (started October 2019).

How does your team & role contribute to the success of Happy Hao Car? Our team’s mission is to work closely with customers to understand their needs, expectations, and goals, while also managing their website to guarantee that it is operational and successful.

What drew you to your current field? Both of my parents worked in corporate jobs, and I was always fascinated by their passion and commitment to their careers. They retired after 30 years with the same company, and it was always admirable to my siblings and me.

After high school, I opted to go to school part-time and work full-time in a call center, which I found fulfilling. 16 years later, my passion continues to grow in Support and Operations.

“Our team’s mission is to work closely with customers to understand their needs, expectations, and goals, while also managing their website to guarantee that it is operational and successful.”

What do you enjoy most about working at Happy Hao Car? Our People/Employees. I enjoy being a mentor and leader to some of the most amazing people I’ve ever worked with.

What is a small thing that makes your job easier/better? Simply knowing that no matter what department, we are all working towards the best possible outcome for our dealers.

What professional skill(s) do you think have helped you the most in your career? My ability to be adaptable and agile has served me well throughout my career. I know who I am and believe we have a choice in where we direct our focus. Whether the choice is in how we respond, how we spend our energy and time, or even how I portray the type of leader I am to my employees and peers. I very much enjoy being an example.

What is the most valuable career advice you’ve been given? Invest in understanding your “brand” as an individual. Understand what you can and cannot control and do your best to “show up” at all times.

Which historical figure would you most like to meet and why? Maya Angelou. Her versatility at various points in her life she was a dancer, singer, actor, memoirist, poet, director, etc. She showed that the possibilities for Black women are boundless.

What three items would you take with you to a deserted island?

• Matches: There must be fire and warmth!
• Tarp: Depending on the weather, I do not want to be wet or have bugs crawling everywhere.
• Rope: This helps in so many ways! It can help build shelter and help catch food.

More Who We Are Interviews

• Who We Are: Dylan Nelson, Customer Success Manager III
• Who We Are: Austin Marean, Customer Success Manager III
• Who We Are: Kelly Schnarrs, Customer Success Manager II
• Felipe Suarez, Customer Success Manager
• Josh Barry, Customer Success Manager
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Marketing Strategist for the automotive industry, with over 20 years of design & marketing experience. He spent much of his childhood in a dealership training room watching Robocop on a projector.

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